Preparing your computers and mobile devices to focus on the Socialive experience will ensure the success of remote video production. Producers and guests should follow the steps below to ensure their devices and networks are optimized for a Socialive recording or broadcast.


How Performance is Affected

During a production, we want to ensure your device is focused on the Socialive experience for the best performance. Every user’s setup is unique and may require different techniques to ensure the best performance.

Performance issues can manifest in different ways and the techniques below will avoid things like:

  • Laggy and reduced frame rates in the final video

  • Desynced or distorted audio in the final video

  • Delayed sending/receiving commands to and from the platform (can’t send a scene live, can’t screen share, etc.)

  • Being unable to see or hear other participants

  • Overheating the device

  • Browser crashing

  • Slow functionality within the platform


Socialive Pre-Production Checklists

To produce a recording or broadcast in Socialive seamlessly, make sure to do a tech check before the session. During the tech check, familiarize your guests with the platform, the timeline of the event, and run a test recording. When a tech check is not possible, allow a 15-30 minute window at the beginning of a broadcast or recording to get everything set up both on your and the guest’s side, and to conduct a test recording.

In this section, you’ll find checklists to help you, as a producer, prepare your device and network for production, and for guests that will join either from a computer or a mobile device.


Checklist for Producers

Preparing Your Device

Focus your attention on the following optimization steps to allow your device to allocate all its resources in the most efficient way possible.

  • Check your device meets our recommended specifications. Refer to our Minimum Technical Specifications article.

  • Make sure your device’s operating system is up-to-date. You’ll want to use the latest version. 

  • Restart your device.

  • Shut down all non-essential applications, especially processor-intensive applications like Zoom, Teams, Webex, Photoshop, etc. These applications require a lot of processing power, which may impact your device’s ability to stream and record smoothly.

  • Force quit all other browser tabs, software, or applications that are not needed before joining a Socialive broadcast.

  • If you have adblockers installed on your browser (e.g., uBlock Origin), turn off/disable/uninstall it as it might cause issues when using Socialive.

  • If you’re using a computer to log in to Socialive, make sure you use Google Chrome or Microsoft Edge. Other browsers are not supported.

  • Ensure your browser is up-to-date.

  • Whenever possible, clear your browser cache.

  • When using external microphones, headphones/speakers, and cameras, make sure the correct device is selected in Socialive, it is turned on/enabled, and it’s not double muted.

Preparing Your Network

All participants need upload and download speeds of at least 10 Mbps. A poor or unstable internet connection can result in being disconnected from the broadcast unexpectedly, interrupting the production.

  • Test your network speed. The minimum upload speed is 10 Mbps.

  • Disable VPNs and remove proxy settings (if any)

  • Improve your network connection however possible:

    • If using a computer:

      • Connect to Ethernet

      • Move closer to the Wi-Fi router

      • Shut down other high-bandwidth activities using the same network, such as streaming.

    • If using a mobile device and using Wi-Fi:

      • Switch to 4G/5G or vice versa


If you experience any issues during a broadcast or recording please contact Socialive Support.


Checklist for Guests

Prepare Your Device

Joining from a Computer

  • Check your device meets our recommended specifications. Refer to our Minimum Technical Specifications article.

  • Make sure your device’s operating system is up-to-date. You’ll want to use the latest version. 

  • Restart your device.

  • Shut down all non-essential applications, especially processor-intensive applications like Zoom, Teams, Webex, Photoshop, etc. These applications require a lot of processing power, which may impact your device’s ability to stream and record smoothly.

  • Force quit all other browser tabs, software, or applications that are not needed before joining a Socialive broadcast.

  • If you have adblockers installed on your browser (e.g., uBlock Origin), turn off/disable/uninstall it as it might cause issues when using Socialive.

  • Make sure you use Google Chrome or Microsoft Edge. Other browsers are not supported.

  • Ensure your browser is up-to-date.

  • Whenever possible, clear your browser cache.

  • When using external microphones, headphones/speakers, and cameras, make sure the correct device is selected in Socialive, it is turned on/enabled, and it’s not double muted.


Joining from a Mobile Device

  • Check your device meets our recommended specifications. Refer to our Minimum Technical Specifications article.

  • Make sure your device’s operating system is up-to-date. You’ll want to use the latest version. 

  • Restart your device.

  • Shut down all non-essential applications that will not be used during the broadcast.

  • Ensure the Socialive mobile app is up-to-date. Go to the app store and check if the application requires an update.

    • Apple App Store

    • Google Play Store

Prepare Your Network

All participants need upload and download speeds of at least 10 Mbps. A poor or unstable internet connection can result in a user being disconnected from the broadcast unexpectedly, interrupting the production.

  • Test your network speed. The minimum upload speed is 10 Mbps.

  • Disable VPNs and remove proxy settings (if any)

  • Improve your network connection however possible:

    • If using a computer:

      • Connect to Ethernet

      • Move closer to the Wi-Fi router

      • Shut down other high-bandwidth activities using the same network, such as streaming.

    • If using a mobile device and using Wi-Fi:

      • Switch to 4G/5G or vice versa


Still looking for an answer?

Contact Socialive Support via live chat, email at support@socialive.us, or submit a support ticket.