Preparing your computers and mobile devices to focus on the Socialive experience will ensure the success of remote video production. Producers and guests should follow the steps below to ensure their devices and networks are optimized for a Socialive recording.
How Performance is Affected
During production, we want to ensure your device is focused on the Socialive experience for the best performance. Every user’s setup is unique and may require different techniques to ensure the best performance.
Performance issues can manifest in different ways and the techniques below will avoid things like:
Laggy and reduced frame rates in the final video
Desynced or distorted audio in the final video
Delayed sending/receiving commands to and from the platform (can’t send a scene live, can’t screen share, etc.)
Being unable to see or hear other participants
Overheating the device
Browser crashing
Slow functionality within the platform
Socialive Pre-Production Checklists
To produce a recording in Socialive seamlessly, make sure to do a tech check before the session. During the tech check, familiarize your guests with the platform, and the timeline of the event, and run a test recording. When a tech check is not possible, allow a 15-30 minute window at the beginning of a recording to get everything set up both on your and the guest’s side, and to conduct a test recording.
In this section, you’ll find checklists to help you, as a producer, prepare your device and network for production, and for guests that will join either from a computer or a mobile device.
Checklist for Producers
Preparing Your Device
Focus your attention on the following optimization steps to allow your device to allocate all its resources in the most efficient way possible.
Check your device meets our recommended specifications. Refer to our Minimum Technical Specifications article.
Make sure your device’s operating system is up-to-date. You’ll want to use the latest version.
Restart your device.
Shut down all non-essential applications, especially processor-intensive applications like Zoom, Teams, Webex, Photoshop, etc. These applications require a lot of processing power, which may impact your device’s ability to stream and record smoothly.
Force quit all other browser tabs, software, or applications that are not needed before joining a Socialive session.
If you have adblockers installed on your browser (e.g., uBlock Origin), turn off/disable/uninstall it as it might cause issues when using Socialive.
Follow the instructions to turn off uBlock Origin for Socialive. The same steps apply regardless of the browser.
To disable or uninstall the extension entirely:
If you’re using a computer to log in to Socialive, make sure you use Google Chrome or Microsoft Edge. Other browsers are not supported.
Ensure your browser is up-to-date.
Whenever possible, clear your browser cache.
When using external microphones, headphones/speakers, and cameras, make sure the correct device is selected in Socialive, it is turned on/enabled, and it’s not double muted.
Preparing Your Network
All participants need upload and download speeds of at least 10 Mbps. A poor or unstable internet connection can result in being disconnected unexpectedly, interrupting the production.
Test your network speed. The minimum upload speed is 10 Mbps.
Disable VPNs and remove proxy settings (if any)
Improve your network connection however possible:
If using a computer:
Connect to Ethernet
Move closer to the Wi-Fi router
Shut down other high-bandwidth activities using the same network, such as streaming.
If using a mobile device and using Wi-Fi:
Switch to 4G/5G or vice versa
If you experience any issues during a recording please contact Socialive Support.
Checklist for Guests
Prepare Your Device
Joining from a Computer
Check your device meets our recommended specifications. Refer to our Minimum Technical Specifications article.
Make sure your device’s operating system is up-to-date. You’ll want to use the latest version.
Restart your device.
Shut down all non-essential applications, especially processor-intensive applications like Zoom, Teams, Webex, Photoshop, etc. These applications require a lot of processing power, which may impact your device’s ability to stream and record smoothly.
Force quit all other browser tabs, software, or applications that are not needed before joining a Socialive session.
If you have adblockers installed on your browser (e.g., uBlock Origin), turn off/disable/uninstall it as it might cause issues when using Socialive.
Make sure you use Google Chrome or Microsoft Edge. Other browsers are not supported.
Ensure your browser is up-to-date.
Whenever possible, clear your browser cache.
When using external microphones, headphones/speakers, and cameras, make sure the correct device is selected in Socialive, it is turned on/enabled, and it’s not double muted.
Joining from a Mobile Device
Check your device meets our recommended specifications. Refer to our Minimum Technical Specifications article.
Make sure your device’s operating system is up-to-date. You’ll want to use the latest version.
Restart your device.
Shut down all non-essential applications that will not be used.
Ensure the Socialive mobile app is up-to-date. Go to the app store and check if the application requires an update.
Apple App Store
Google Play Store
Prepare Your Network
All participants need upload and download speeds of at least 10 Mbps. A poor or unstable internet connection can result in a user being disconnected unexpectedly, interrupting the production.
Test your network speed. The minimum upload speed is 10 Mbps.
Disable VPNs and remove proxy settings (if any)
Improve your network connection however possible:
If using a computer:
Connect to Ethernet
Move closer to the Wi-Fi router
Shut down other high-bandwidth activities using the same network, such as streaming.
If using a mobile device and using Wi-Fi:
Switch to 4G/5G or vice versa
Still looking for an answer?
Contact Socialive Support via live chat, email at [email protected], or submit a support ticket.