Health Indicators are available for producers to have further insight into guests' video feed quality throughout a session. The health indicator takes into account the frame rate, bit rate, resolution, network, and CPU stress. A poor network, CPU overwhelm, or low bitrate will result in poor video quality. This article provides information about the location and functionality of the Health Indicator.
- Health Statuses
- In the Green Room
- In Socialive Mobile
- In Socialive Studio
- Troubleshooting Health Indicator Issues
- WiFi Icon = Limited Bandwidth Issues
- Chip Icon = Limited CPU issues
- Red Cloud Icon = Disconnected, No Stats Available
Health Statuses
The health indicator is represented with dots of different colors, depending on the health status. These dots will be replaced by other icons when a guest is facing issues affecting their video quality. This helps guests and producers identify what can be done to improve video quality, if necessary.
The Health Indicator uses the following color-coding and icons that indicate what is impacting a guest’s health in the Green Room.
| Icons | Colors |
|
|
= Normal State
= Limited bandwidth issues
= Limited CPU issues
= Disconnected, no stats availableIn the Green Room
By default, the Health Indicator of other guests does not automatically show. You can enable this in your video settings. When enabled, you'll see other guests' health indicators at the bottom-right corner of their video feed.
Additionally, a guest can see their own Health Indicator at the bottom-left corner of the Green Room. If you click the Health Indicator, you'll see the resolution and the frame rate of the video feed.
In Socialive Mobile
In the iOS mobile app, the Health Monitor is located at the top-right corner, next to the chat. Tap the Health Monitor icon to see other stats, such as the Frame Rate, Resolution, and Bitrate.
In Socialive Studio
Producers can see a guest's Health Indicator at the bottom-right corner of their video feed under the Live Sources panel. Hovering over the Health Indicator will reveal the health status, resolution, frame rate, bitrate, and indicators of a network issue, CPU stress, or low bitrate affecting the guest's video feed.
Troubleshooting Health Indicator Issues
WiFi Icon = Limited Bandwidth Issues
Troubleshooting steps you can perform when your health indicator shows you’re experiencing limited bandwidth issues:
Connect via ethernet cable
Leave and re-enter the Green Room
Ensure all other programs, applications, and processes (aside from Socialive) on the device, that are not being used during the session, are closed out.
Fully disconnect or disable from the VPN, firewall, or other corporate network security.
If not possible, utilize a personal computer or an iOS device to join the session.
Connect to a different network (if available)
Try connecting your device to a mobile hotspot
Remove other devices on the network that may be using bandwidth
Chip Icon = Limited CPU issues
Troubleshooting steps you can perform when your health indicator shows you’re experiencing limited CPU issues:
Leave and re-enter the Green Room
Ensure all other programs, applications, and processes (aside from Socialive) on the device, that are not being used during the session, are closed out.
Leave the Green Room and restart the device before re-entering the Green Room
Unplug external peripherals such as secondary monitors, external cameras, external microphones, or external backup hard drives
Stop the local recording
Stop the screen share
If sharing slides, upload the slides and use the slide-share feature instead of screen share.
If using the Socialive Mobile app, remove any case and ensure the phone has airflow to cool down.
Red Cloud Icon = Disconnected, No Stats Available
Troubleshooting steps you can perform when your health indicator shows you’re disconnected:
Leave and re-enter the Green Room
Fully disconnect or disable from the VPN, firewall, or other corporate network security.
If not possible, utilize a personal computer or an iOS device to join the session.
Leave the Green Room and restart the device before re-entering the Green Room
Perform troubleshooting steps for limited bandwidth issues
Still looking for an answer?
Contact Socialive Support via live chat or email at support@socialive.us, or submit a support ticket.