Have issues with your broadcast? This article provides the steps to submit a support ticket to Socialive.



Process

  1. From the Support Center's home page click New Support ticket.
  2. The form to submit a ticket will appear. Enter the following details to help the Support team find a solution to your issue.
    • Date of Issue*: Select the date when the issue first occurred.
    • Time of Issue*: Enter the time when the issue first occurred.
    • Issue Title*: Enter the title of the issue you're experiencing (e.g., the Green Room does not load).
    • Company*: Enter the name of your organization or company.
    • Host Email*: Enter the email address of the producer of the broadcast where the issue occurred.
    • Guests Impacted Emails: This field is optional. If there were guests affected during the broadcast, enter their email addresses.
    • Product Impacted*: From the drop-down, select where the issue occurred.
    • Detailed Description of Issue - What Happened? What was the expected behavior?*: This field is required. Enter all the details of the issue you're experiencing.
    • Links to Recordings (if applicable): This field is optional. Provide the links to recordings of the issue you're experiencing. 
    • Reported By*: This field is auto-populated with your Support Center's account email address.
    • Priority*: From the drop-down, select the urgency of your request.
  3. Review the details of your ticket and make sure they are accurate.
  4. Click Submit.
  5. Check the status of your ticket(s) here.

Still looking for an answer?

Contact Socialive Support via live chat, email at support@socialive.us, or submit a support ticket.