1. Socialive Support Center
  2. Articles home
  3. Product Updates
  4. Recent Product Updates

Durable guest recordings (no splitting)

Socialive Update • September 2020

One inevitable reality of video streaming is “packet loss”. Packet loss happens when data travelling across a computer network fails to reach its destination. It’s most commonly caused by network congestion. 

 

With video, packet loss often leads to dropped or missing video frames, which appear as very brief pauses or stutters in the video. In the past, when a guest’s stream dropped too many frames in a row, their recording would be split, sometimes into dozens of files if their computer or network was under considerable stress. 

 

With this latest update, packet loss and dropped frames will no longer cause splits to occur in guest recordings. You will see one, unbroken recording for each guest session.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article