Quick Start Guide:

Instructions & Best Practices

Step One: Ready Your Device

Have your device fully charged and connected to a stable internet connection.

Join by Computer

  • Use Google Chrome web browser
  • Allow camera & microphone settings (must allow within Chrome & Socialive)

Join by Mobile

Step Two: Log into Socialive

Log in with your Username and Password.

If your account has already been setup, please use the credentials sent by your Socialive point of contact.

If you need to create your account, follow the instructions in the email invitation you received.

Logging in by Computer

Log in at portal.socialive.us

Logging in by Mobile

Open the Socialive mobile app to login

Step Three: Join the Session

When you join the session, you will enter a “backstage” area called the Green Room. From here you can communicate with the host & other guests by voice or closed chat.

From Computer

  • On dashboard screen, locate session invitation
  • Click the Join button to open Socialive Studio
  • If necessary, change camera & mic selection
  • Click Enter Greenroom

From Mobile

  • On dashboard screen, tap into the correct Channel
  • Along bottom navigation, tap Join
  • Hold device horizontally, and once on your camera, tap the red button to join the green room

Note: Once the video starts, all participants who are not on screen will be muted automatically.

Step Four: Check your Camera & Mic

These simple best practices will help you get your best video and audio quality…

Video

  • Use a level surface for your camera
  • Center yourself horizontally on camera
  • Avoid being backlit

Audio

  • Project using a clear speaking voice
  • On Mobile, do not stand more than 3-4 feet away
  • It is acceptable to use headphones/ear buds
  • On a computer and not using headphones, output volume should 50% or less to prevent echo

Step Five: Pay attention to queues from host & app

Once the video begins, stay attentive, look for queues, and be ready to appear on camera.

  • Red indicators will let you know when you move from Standby to being Live on screen
  • You will see red indicators on other guests who are live at any given moment
  • The right side of your screen shows a monitor of the actual video being produced. This feed is on a 2-3 second delay
  • Look at the right-hand chat for notifications from your host

Troubleshooting Tips:

If issues with quality and consistency, it could be your network.

  • Check your internet signal and assess if you need to move to a different area or switch to a different network.
  • Corporate Firewalls can inhibit your ability to join the video, and see or hear other participants. Allow UDP with a port range of 5002-65535

No Device Detected/Can’t see your camera?

  • The settings to allow permissions for camera/mic will pop up on the launch screen in your computer browser, or upon accessing the camera on your mobile device.
  • In the URL bar in chrome, there will be a camera icon that will also give you the ability to turn on permissions
  • Is your camera blocked by Chrome? Here are instructions on how to check.
  • Are you using another application that accesses your camera or mic (e.g., Skype)? Exit from the program, then refresh your socialive window to ensure devices are not being overridden

Hearing an Echo while live on screen?

Make sure your audio slider under the Live Video monitor is all the way to the left (no audio).

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