Table of Contents
Joining a Broadcast
Select your broadcast
In Google Chrome, login at portal.socialive.us
Then click on the broadcast you’d like to join.
Join your broadcast
Click the ENTER GREENROOM button to join the broadcast.
Use the controls at the bottom to change your camera or microphone.
You can also choose to share your screen instead of your camera.
Make sure to allow Socialive access your camera and microphone
Prepare in the Greenroom
In the GREENROOM you can chat with the other participants before the session begins.
Drag and drop to reorder the video tiles.
Video resolution is optimized for network efficiency. Toggle resolution with settings if necessary.
Let your producer know what your health indicator says.
Stand by to go Live
When the broadcast starts you’ll often begin backstage.
You’ll be Backstage until the host brings you Live.
Backstage participants are muted automatically so you can focus on the live content.
Note: Broadcast monitor has a three second delay.
Throughout the broadcast, various participants will be Live.
You’ll hear the Live participants, but Backstage participants are muted automatically so you can focus on the live content.
When the top bar turns red, you are LIVE.
You’ll hear the LIVE participants, but BACKSTAGE participants are muted automatically so you can focus on the live content.
Instructions & Best Practices
Step One: Ready Your Device
Have your device fully charged and connected to a stable internet connection.
Join by Computer
Use Google Chrome web browser
Allow camera & microphone settings (must allow within Chrome & Socialive)
Join by Mobile
Download the Socialive mobile app for iOS
Allow camera & microphone permissions
Use Wifi or LTE
Step Two: Log into Socialive
Log in with your Username and Password.
If your account has already been setup, please use the credentials sent by your Socialive point of contact.
If you need to create your account, follow the instructions in the email invitation you received.
Logging in by Computer
Log in at portal.socialive.us
Logging in by Mobile
Open the Socialive mobile app to login
Step Three: Join the Session
When you join the session, you will enter a “backstage” area called the Green Room. From here you can communicate with the host & other guests by voice or closed chat.
On dashboard screen, locate session invitation
Click the Join button to open Socialive Studio
If necessary, change camera & mic selection
Click Enter Greenroom
On dashboard screen, tap into the correct Channel
Along bottom navigation, tap Join
Hold device horizontally, and once on your camera, tap the red button to join the green room
Note: Once the video starts, all participants who are not on screen will be muted automatically.
Step Four: Check your Camera & Mic
These simple best practices will help you get your best video and audio quality…
Use a level surface for your camera
Center yourself horizontally on camera
Avoid being backlit
Project using a clear speaking voice
On Mobile, do not stand more than 3-4 feet away
It is acceptable to use headphones/ear buds
On a computer and not using headphones, output volume should 50% or less to prevent echo
Step Five: Pay attention to queues from host & app
Once the video begins, stay attentive, look for queues, and be ready to appear on camera.
Red indicators will let you know when you move from Standby to being Live on screen
You will see red indicators on other guests who are live at any given moment
The right side of your screen shows a monitor of the actual video being produced. This feed is on a 2-3 second delay
Look at the right-hand chat for notifications from your host
If issues with quality and consistency, it could be your network.
Check your internet signal and assess if you need to move to a different area or switch to a different network.
Corporate Firewalls can inhibit your ability to join the video, and see or hear other participants. Allow UDP with a port range of 5002-65535
No Device Detected/Can’t see your camera?
The settings to allow permissions for camera/mic will pop up on the launch screen in your computer browser, or upon accessing the camera on your mobile device.
In the URL bar in chrome, there will be a camera icon that will also give you the ability to turn on permissions
Is your camera blocked by Chrome? Here are instructions on how to check.
Are you using another application that accesses your camera or mic (e.g., Skype)? Exit from the program, then refresh your Socialive window to ensure devices are not being overridden
Hearing an Echo while live on screen?
Make sure your audio slider under the Live Video monitor is all the way to the left (no audio).