Q: Do you have a Socialive app for Android?

A: Currently we only have a mobile app for iDevices (iPhones and iPads) that are compatible with models from 6 and above. 

Our Android app is coming soon! Our team is hard at work at this very moment to bring it to Google Play. 

*Please reach out to us to be notified when that is released*

Q: My Guest is joined from the Socialive app but they keep dropping from the Green Room. What's going on?

A: If a Guest is having difficulty connecting or staying connected it could be a few things:

1. It is a sign that they are not in a stable network environment. Please suggest switching from WiFi to LTE, or LTE to WiFi. Test the connectivity before the live broadcast OR before they are brought back into frame for the audience.

2. They did not turn their phone's "Do Not Disturb" on and have taken a call or clicked on an incoming notification.

Q: Can I view my recordings from the Socialive app?

A: Yes! Please use the "Watch" tab to review all recordings.


Q: Do I need to have storage available on my phone when recording a video?

A: The Record feature only uses phone storage when the internet connection isn't very fast. The app temporarily stores video on the device until it can be uploaded to the cloud. So when you have a good internet connection, there is no (or little) video temporarily stored on the device. If however, the connection is slow, video can temporarily be stored until it uploads to the cloud. As it uploads it's completely cleared from the phone.

We show a "Low storage" alert at 600MB (approx. 12 minutes of video) and a "No storage" alert at 200MB (approx. 4 minutes of video).  

If your recordings will be at least 45 minutes...and your network may not have the fastest upload speeds, we'd definitely recommend trying to free up at least 2GB of space on your phone to ensure your recordings are not interrupted.


Q: I am trying to join a broadcast as a Guest and am unable to hear the others in the Green Room or Broadcast

A: Make sure that within Settings, that “Guest” mode is selected for “Join broadcasts as a…” (not “Camera”)
 

Q: Why is my video sideways when I look at the recording in my Dashboard?

A: We recommend turning Portrait Lock OFF when using Socialive and there is a popup notification if it is still on within your phone settings. If the video is sideways, that means that the recording was done captured in Portrait (vertical) instead of Landscape (horizontal). Socialive records in Landscape.

Here’s how you can rotate the video: 

https://9to5mac.com/2016/07/24/how-to-fix-iphone-videos-portrait-mode/


Q: Why is the Guest mobile feed flipped when I look at their individual feeds under a Completed Broadcast?

A: When the front camera is used it is flipped in the individual’s recording but NOT in the live broadcast and subsequent recording.

If you are wanting to have that raw video asset from your guest for clips, etc here’s how you can rotate the video:

https://9to5mac.com/2016/07/24/how-to-fix-iphone-videos-portrait-mode/


Q: I recorded a video. Why can’t I find it?

A: Depending on the length of the video, it can take about 1/3rd the time to process fully. During this time, please keep the app open.

Common Troubleshooting for other issues would be to Force Quit the app or Restart your device.

Do you not see your question here? Please send us a note and we would be happy to help!

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